Top Questions About Transcripts

• What are the delivery timeframes for mailed transcripts?
• Why am I getting the error message “Failed to Load PDF document” when I try to view my ePDF transcript?
• My electronic transcript opens as a blank page, what do I do?
• How does holiday scheduling affect my transcript order?
• How do I cancel or edit my order?
• How do I access my electronic transcript?
• My electronic transcript has expired and I can’t open it. What do I do?
• The link and/or access code for the electronic transcript was not received. What should I do?
• I didn’t receive my transcript. What do I do?
• Can I get a free copy of my transcript? Your website says your transcript service is free.
• How do I find out the status of my order?