How to Contact Your Client Success Team

College and high school staff can contact their regional relationship manager for guidance on how to fully utilize the Clearinghouse to improve efficiency, reduce costs and workload, and enhance the service you provide to your students and alumni. Your client success manager will provide you with immediate assistance when you have a question or problem and also coordinate training for your staff on any of our services.

If you are a student, alumnus, or parent, please visit mystudentcenter.org.

Select a Clearinghouse rep’s name to send him or her an email. If you are a student, alumnus, or parent, please visit MyStudentCenter.

Alaska, Idaho, Montana, North Dakota, Northern California, Oregon, South Dakota, and Washington

Sarah Arslanian, Regional Relationship Manager

Destiny Ramos, Client Success Manager (Alaska, Idaho, Montana, Northern California, Oregon, & Washington)

Sandra Burgess, Client Success Manager (North Dakota & South Dakota)

Colorado, Kansas, New Mexico, Oklahoma, & Texas

Andi Liner, Regional Relationship Manager

Rob McTighe, Client Success Manager (Oklahoma & Texas)

Destiny Ramos, Client Success Manager (Colorado, Kansas, & New Mexico)

Hawaii, Nevada, and Southern California
– U.S. Pacific Territories: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau

Shan Evans, Regional Relationship Manager

Destiny Ramos, Client Success Manager

Arizona, Illinois, Iowa, Nebraska, Minnesota, Utah, Wisconsin, & Wyoming

Paul Wright, Regional Relationship Manager

Destiny Ramos, Client Success Manager (Arizona, Utah, & Wyoming)

Sandra Burgess, Client Success Manager (Illinois, Iowa, Minnesota, Nebraska, & Wisconsin)

Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, & Vermont

Sue Ledwell, Regional Relationship Manager

Jen Badnek, Client Success Manager

District of Columbia, Indiana, Maryland, Michigan, Ohio, & Pennsylvania

Mindy Starcher, Regional Relationship Manager

Jen Badnek, Client Success Manager (Maryland & Pennsylvania)

Sandra Burgess, Client Success Manager (Michigan)

Rob McTighe, Client Success Manager (District of Columbia, Indiana, & Ohio)

Arkansas, Kentucky, Missouri, North Carolina, South Carolina, Tennessee, Virginia, & West Virginia

Casey Wallen, Regional Relationship Manager

Sandra Burgess, Client Success Manager (Arkansas & Missouri)

Rob McTighe, Client Success Manager (South Carolina, Virginia, & West Virginia)

Laura Reichenbach, Manager, Client Success (Kentucky, North Carolina, & Tennessee)

Alabama, Florida, Georgia, Louisiana, & Mississippi
– Caribbean: Virgin Islands

Joe Carlson, Regional Relationship Manager

Rob McTighe, Client Success Manager (Alabama, Caribbean, Florida, & Georgia)

Laura Reichenbach, Manager, Client Success (Louisiana & Mississippi)

Puerto Rico

Alina Gomez

Joe Carlson, Regional Relationship Manager

Sandra Burgess, Client Success Manager

Joe Roof is retiring on December 31, 2020.