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COLLEGES & HIGH SCHOOLS:
How to Contact Your Client Success Team
College and high school staff can contact their regional director for guidance on how to fully utilize the Clearinghouse to improve efficiency, reduce costs and workload, and enhance the service you provide to your students and alumni. Your client success manager will provide you with immediate assistance when you have a question or problem and also coordinate training for your staff on any of our services.
If you are a student, alumnus, or parent, please visit mystudentcenter.org.
Select a Clearinghouse rep’s name to send him or her an email. If you are a student, alumnus, or parent, please visit mystudentcenter.org.
Alaska, Hawaii, Idaho, Minnesota, Montana, Nebraska, North Dakota, Oregon, South Dakota, & Washington
– U.S. Pacific Territories: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau
– Western Canada: Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, & the Yukon
Valerie Mead, Regional Director
210.326.5992
Louisa Caldroney, Client Success Manager (Alaska, Hawaii, Idaho, Montana, Oregon, Washington, U.S. Pacific Territories, & Western Canada)
Sandra Burgess, Client Success Manager (Minnesota, Nebraska, North Dakota, & South Dakota)
Arkansas, Illinois, Iowa, Michigan, Missouri, & Wisconsin
Casey Wallen, Regional Director
336.416.9636
Sandra Burgess, Client Success Manager
Arizona, Colorado, Kansas, Nevada, New Mexico, Utah, & Wyoming
Phil Smith, Regional Director
703.376.1487
Louisa Caldroney, Client Success Manager
Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, & Vermont
– Eastern Canada: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, & Quebec
Sue Ledwell, Regional Director
703.742.3256
Jen Badnek, Client Success Manager
Delaware, Indiana, Ohio, Maryland, Pennsylvania, Washington, D.C., & West Virginia
Mindy Starcher, Regional Director
513.739.4626
Rob McTighe, Client Success Manager (Indiana, Ohio, Washington, D.C., & West Virginia)
Jen Badnek, Client Success Manager (Delaware, Maryland, & Pennsylvania)
Alabama, Kentucky, Louisiana, Mississippi, North Carolina, Tennessee & Virginia
Joe Carlson, Regional Director
334.559.0278
Laura Reichenbach, Manager, Client Success
(Kentucky, Louisiana, Mississippi, North Carolina, & Tennessee)
Rob McTighe, Client Success Manager
(Alabama & Virginia)
Florida, Georgia, & South Carolina
– Caribbean: Virgin Islands
Joe Roof, Regional Director
703.742.4439
Rob McTighe, Client Success Manager
Puerto Rico
Alina Gomez
305.458.9211
Joe Roof, Regional Director
703.742.4439
Sandra Burgess, Client Success Manager
If you are with an educational organization or outreach program, contact our Education Insights team:
Brad Hill
703.742.5613
Meghan Godorov
202.768.5921