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COLLEGES & HIGH SCHOOLS:
How to Contact Your Client Success Team
College and high school staff can contact their regional relationship manager for guidance on how to fully utilize the Clearinghouse to improve efficiency, reduce costs and workload, and enhance the service you provide to your students and alumni. Your client success manager will provide you with immediate assistance when you have a question or problem and also coordinate training for your staff on any of our services.
If you are a student, alumnus, or parent, please visit My Student Center.
Select a Clearinghouse rep’s name to send him or her an email. If you are a student, alumnus, or parent, please visit My Student Center.
Alaska, Idaho, Montana, North Dakota, Northern California, Oregon, South Dakota, and Washington
Sarah Arslanian, Regional Relationship Manager
Louisa Caldroney, Client Success Manager (Alaska, Idaho, Montana, Northern California, Oregon, & Washington)
Sandra Burgess, Client Success Manager (North Dakota & South Dakota)
Iowa, Kansas, Nebraska, Oklahoma, & Texas
Andi Liner, Regional Relationship Manager
Rob McTighe, Client Success Manager (Oklahoma & Texas)
Louisa Caldroney, Client Success Manager (Kansas)
Sandra Burgess, Client Success Manager (Iowa & Nebraska)
Hawaii, Nevada, and Southern California
– U.S. Pacific Territories: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau
Shan Evans, Regional Relationship Manager
Louisa Caldroney, Client Success Manager
Arizona, Colorado, Illinois, Minnesota, New Mexico, Utah, Wisconsin, & Wyoming
Debbie Giron, Regional Relationship Manager
Louisa Caldroney, Client Success Manager (Arizona, Colorado, New Mexico, Utah, & Wyoming)
Sandra Burgess, Client Success Manager (Illinois, Minnesota, & Wisconsin)
Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, & Vermont
Reis Hagerman, Regional Relationship Manager
Jen Badnek, Client Success Manager
District of Columbia, Indiana, Maryland, Michigan, Ohio, & Pennsylvania
Mindy Starcher, Regional Relationship Manager
Jen Badnek, Client Success Manager (Maryland & Pennsylvania)
Sandra Burgess, Client Success Manager (Michigan)
Rob McTighe, Client Success Manager (District of Columbia, Indiana, & Ohio)
Hope Reynolds, Regional Relationship Manager
Sandra Burgess, Client Success Manager (Arkansas & Missouri)
Rob McTighe, Client Success Manager (South Carolina, Virginia, & West Virginia)
Laura Reichenbach, Manager, Client Success (Kentucky, North Carolina, & Tennessee)
Alabama, Florida, Georgia, Louisiana, & Mississippi
– Caribbean: Virgin Islands
Joe Carlson, Regional Relationship Manager
Rob McTighe, Client Success Manager (Alabama, Caribbean, Florida, & Georgia)
Laura Reichenbach, Manager, Client Success (Louisiana & Mississippi)