A key component to time reduction and improved efficiency for transcript ordering at LSCS was Transcript Ordering’s SIS integration with their PeopleSoft network. LSCS students could submit a request for their transcript through the college’s SIS but LSCS registrars had to manually enter the student data for the order.
As Connie Garrick, Director of Student Records/Registrar, recounts, “Consolidating our student information into one system cut down the time of processing orders, but it still took days.” This was due largely to the time spent manually completing the order by LSCS’s eight full-time and three part-time registrar office employees. “Everyone in the office was printing transcripts, stuffing envelopes, and getting them in the mail. If [students] got their transcript by the third business day, they were lucky,” said Garrick.
After implementing Transcript Ordering and its SIS integration option, transcript processing/fulfillment dropped from three days or more to 24 hours or less, allowing Garrick and her team to spend less time on “busy work” and provide a quicker turnaround of orders. “Now, the next day, first thing in the morning we’re ready to produce a batch,” said Garrick. Besides a reduction in time spent by personnel, the LSCS registrar’s office noted Transcript Ordering’s electronic delivery was a more cost-effective option, saving money on paper, envelopes, and postage.