Thanks to eTranscripts, the registrar’s office was able to cut the staff resource allocation for transcript processing in half — when one of the transcript processors retried, the office did not need to replace that staff member. One staff member can now handle all transcript-related tasks. In addition, to the significant savings created by eliminating one staff position, EMU continues to save more and more on paper and printing costs with eTranscripts.
eTranscripts has also enabled EMU’s registrar’s office to provide better customer service to students thanks to its fast turnaround. EMU students enjoy not having to worry about timing, mail delays, or street address errors. The university’s secure email processes help keep students’ transcript information safe.
The impact on the efficiency of the registrar’s office has been significant, as over 70% of the university’s transcripts are ordered and fulfilled automatically. The office has been able to redeploy those resources — staff, paper, mailing — and reenvision its processes to meet student customer service needs more effectively. “You can save those dollars or reallocate them to other things in your office,” Shell said.
“At first it was strange, not touching the transcripts, but because we have a trusted partner in the Clearinghouse, it quickly became a lot easier,” Shell said. “We’ve been very pleased with the relationship.”
Read the full case study.