An automated system fully integrated with their Banner Student Information System (SIS), Auburn’s Transcript Ordering service has been very easy for their staff to learn and use every day. Like clockwork, their system downloads the file from the Clearinghouse, and then runs it through their Banner SIS to match the appropriate student records. Next, it automatically prints batch files, downloading the reports to check for any orders that may require a manual review.
Transcript Ordering requires minimal manual work from Auburn’s registrar staff — in fact, the most time- consuming part of the process is folding and stuffing the transcripts into envelopes for delivery. If a request for an older record comes in (and is not in their Banner system), they rely on the Clearinghouse database to provide Auburn with the SSN or maiden name needed for confirmation.
“It has totally changed the process for us,” commented Mitchell. “I’d highly recommend that other registrars use the Clearinghouse’s Transcript Services, because it streamlines the process, making it easier on your staff.”