An automated system fully integrated with their Banner Student Information System (SIS), Auburn’s Transcript Ordering service has been very easy for their staff to learn and use every day. Like clockwork, their system downloads the file from the Clearinghouse and then runs it through their Banner SIS to match the appropriate student records. Next, it automatically prints batch files, downloading the reports to check for any orders that may require a manual review.
Transcript Ordering requires minimal manual work from Auburn’s registrar staff — in fact, the most time-consuming part of the process is folding and stuffing the transcripts into envelopes for delivery. If a request for an older record comes in (and is not in their Banner system), they rely on the Clearinghouse database to provide Auburn with the SSN or maiden name needed for confirmation.
According to Jeff Amey, Associate Registrar at Auburn University, “At Auburn University, we are very happy with our transcript services through the National Student Clearinghouse. The ability to have our ordering, processing, and billing services in one place has greatly increased our ability to serve our students and alumni. This has also been a great asset as we have progressed through COVID and staff changes.”
“During the COVID restrictions, Auburn was able to continue processing transcripts orders without interruption. We have been able to pull in new staff members and have them running the processes with little training due to the simplicity of the Clearinghouse services. We also hear from students that they appreciate the opportunity to order transcripts 24/7, since office hours do not work for all students.”