Transcript Ordering Fall 2018 Release Notes, Part 2
The National Student Clearinghouse is pleased to present the Transcript Ordering Fall 2018 release, which provides the following significant user experience improvements.
Advanced School Search
The School Select page now has an Advanced Search option to make it easier for students to find the school from which they want to order. With this new feature, the student can type any word in the school name. School name options that use the letters that were typed will populate below making it easy for the student to select the correct school.
If you would like to request a change to the name by which your institution is identified, or add additional information to your name (e.g., city or state), please contact your Client Management Representative.
Multi-Campus Functionality
Our new ordering site now better accommodates schools that have multi-campus functionality. The ordering functionality is the same, but we moved the question, “What campus are you requesting a transcript from?,” to the first ordering page to align with the new ordering flow.
Canceled Order Text Messages
Students and alumni who opt-in to receive order updates via text message will also receive text messages to the mobile phone number provided during ordering whenever an order is canceled. This enhanced text messaging service is available for U.S. and Canadian mobile numbers.
Enhancements to Comply with Accessibility Standards
Both visual and non-visual changes have been made to comply with accessibility and WCAG standards. A user who uses assistive technology, such as a screen reader, can now use the site with the tool to complete an order.
Other Enhancements
Special Characters Accepted on All Input Fields
Students and alumni whose name contain special characters can now enter the characters on the ordering site. Prior to this change, users received an error when entering special characters. The special characters will not be included in the order information sent to integrated schools.
Future Processing Options Captured with Additional Fields
When a student selects a future processing option, an additional field, such as degree, term and year, will now appear and be saved to the order information. Whenever “After Grades are Posted” is selected, the term and year will always appear as optional fields into which the student can enter the information. This information is stored in the Order Details section of the Clearinghouse secure site and is also sent to our integrated schools’ systems.
Recipient Email Address Label Change
The Electronic PDF delivery method email address label has been updated to “Recipient Email Address” and “Confirm Recipient Email Address.” This change was made to reduce confusion for students about what should be entered into the Recipient Delivery field.
If you are experiencing issues with your service, you can check on the availability of our online system on the Service Availability Status page.