My electronic transcript opens as a blank page, what do I do?

For the electronic PDF transcript to load correctly, you must open it with Adobe Acrobat Reader. Even if Adobe Acrobat Reader is already installed on your computer, the transcript may be opening in another program. First, save your electronic PDF transcript to your computer’s hard drive. Then, open it in Adobe Acrobat Reader. Make sure you download the transcript and then open it separately.

Opening the transcript in Adobe Acrobat Reader after download:

For Windows:

Unless you chose a different location, the transcript file will be saved to the default location: “C:UsersXXX(UserName)Downloads.” First, click the start button. Then, find Adobe Acrobat Reader in the alphabetical list of programs and open it. Go to the file, then open, and then locate the transcript in the Downloads folder (or the location where you saved the transcript) and open it.

For Macs:

Your transcript file should be saved to your Downloads folder. First, go to your Applications and open Adobe Acrobat Reader. Go to the file in the top left corner of the screen. Select open, locate the transcript in the Downloads folder, and open it.