Meet Laura Reichenbach, Manager, Client Management Representatives
Fostering School Customer Relationships across the Mid-Atlantic
Our Clearinghouse Connections series offers you a more intimate look at the National Student Clearinghouse by introducing you to our people and the work they do. Today, meet Laura Reichenbach, who recently celebrated five years at the Clearinghouse.
Laura Reichenbach joined the National Student Clearinghouse in October 2010 after spending 30 years at Sallie Mae. In addition to managing the Client Management team, Laura covers the Mid-Atlantic region alongside Regional Director Paul Taylor. Together, they manage school customer relationships in Virginia, the District of Columbia, West Virginia, North Carolina, South Carolina, Kentucky, Tennessee, Mississippi, Alabama, and Louisiana.
According to Laura, the Higher Education Development and Client Relations department works to expand the use of Clearinghouse services across postsecondary institutions, while managing the relationship between the Clearinghouse and institutions. The Regional Directors and the Client Management Representatives work together as a team to inform campuses about new services and to advocate for the school customers currently using our services.
When discussing the most rewarding aspects of her work, Laura said, “I enjoy interacting and developing relationships with the different people and personalities within my region. I also enjoy brainstorming new solutions and problem solving with institutions to help them maximize the use and reach of their services. It is always rewarding to receive praise from schools when they implement a service and the service makes such an impact in their world that they are ecstatic.”
Laura Reichenbach has been at the National Student Clearinghouse since 2010.
“I enjoy brainstorming new solutions and problem solving with institutions to help them maximize the use and reach of their services.”
Manager of Client Management Representatives, National Student Clearinghouse
On a more personal note, Laura has spent the past year visiting colleges with her son. This experience has been both stressful and a lot of fun.
“While I have worked with and visited many colleges and universities over the past 35-plus years, I am certainly looking at them with a whole new perspective,” she said. “I know it will all work out and he will find the best fit for him. As long as he is happy, I will be happy. Now, what will I do with all my new free time?”